FAQ

How can i contact Counter Drip?

You can email us at Counterdrip@hotmail.com where our customer service will be happy to answer any questions or concerns.

How long until my order arrives?

Shipping time is approximately 2- 4 weeks due to our warehouse being outside of the U.S please allow 2- 5 days for your order to process.

How will i know my purchase has been shipped?

After making a purchase an order notification will be sent via email or text message in a timely manner. You will also see the tracking code for your order in the notification.

Are my purchases safe and secure?

Your card details are secure, payments are processed through our trusted hosting and store provider (Shopify) which is certified Level 1 PCI DSS Compliant.

WHAT SIZE BEST SUITES ME?

Be aware that these sizes are Asian sizes. Asian uses a different size system and their sizes typically run 1-2 sizes smaller than U.S sizes.

We recommend buying 2 sizes larger than normal for a normal U.S size fit.

Example: Asia XL would be the same as a U.S M.

Please refer to our size charts we have posted on each item and at the bottom of this page.

Each item has a product description. Some items are sized in Asian sizes, while other are in U.S sizes. The product description will be straightforward on the sizing. Please read the chart below.